GAIA Streaming App keeps freezing up after about 10 seconds.

[REBE]

GAIA TV Streaming App keeps freezing up after about 10 seconds.  I've signed in and it goes to my account, but it will start the video and then freeze up.  I can hit the return and select another episode to watch and it does the same thing. I've signed out and then signed back in and it does the same thing.  I've turned of the TV and went back to the app and it still does the same thing . I think there is some kind of security setting that turns it off, but I'm not sure.  Any suggestions would be greatly appreciated.

Samsung - 75" Class 7 Series LED 4K UHD Smart Tizen TV

Model:UN75TU7000FXZA

SKU:6401719

[Alex]

Have you tried unplugging your tv for 30-60 seconds and trying it again? Sometimes this reset helps apps function properly.

[Nat]

Ours keeps doing the same thing. We have tried on multiple tvs in the house. We have tried reinstalling. We have tried deleting and downloading the app again. It seems to play for about 1 minute and then freeze. Then it goes to the start of the next episode. 
 

you will see in the video and photo that it will play, freeze, we hit play, it freezes again, and then goes to the end of the episode. 

[Psychlone]

Very similar results on my QN75Q60RAFXZA from 2019.

On the Gaia app on our Samsung TV, it will pixelate horribly after only a few minutes, sometimes only seconds.

Unplugging the TV works sometimes for 1 whole episode, but often ends up pixelated and remains that way regardless of what else we try.

The audio never skips or stops, only the video pixelates and flickers.

We have gigabit internet and the speeds as shown on the TV settings are consistently above 750MBPS.

We have tried uninstalling and reinstalling the app, clearing cache in the TV settings and so far only unplugging the TV and plugging it back in is the only thing that works but only for about the length of an episode.

[J N]

I’m having the same issues of the video being horribly corrupted with flashing vertical lines and artifacts. Don’t have any problems with any other streaming apps.